Privacy Policy

1. Introduction

Welcome to Spark CV. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Email address and authentication credentials when you create an account.
• CV Data: The content of CVs you upload, including work history, education, skills, and contact information.
• Job Data: Job descriptions and URLs you provide for CV tailoring purposes.
• Payment Information: Billing details processed securely through Stripe. We do not store your full payment card details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our CV tailoring services
• Process your transactions and manage your subscription
• Send you technical notices and support messages
• Respond to your comments and questions
• Analyse usage patterns to improve our service
• Review CV and job data on a limited, as-needed basis for quality assurance, debugging, and product development purposes. Such access is restricted to authorised personnel and conducted only where necessary to maintain and improve the service

4. AI Processing

We use artificial intelligence to analyse job descriptions and tailor your CV. Your CV content is processed by AI models to generate personalised recommendations. We do not use your data to train AI models or share it with third parties for their own purposes.

5. Data Storage and Security

Your data is stored securely using industry-standard encryption and security measures, including encryption at rest and in transit. We retain your data for as long as your account is active or as needed to provide you our services.

6. Data Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (e.g., Stripe for payments).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use tracking cookies or share cookie data with third parties for advertising purposes.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at hello@sparkcv.co